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Guide for Maintenance

For any maintenance on the property please email or and we will action this request for you.

EMERGENCIES Property Management Only

What is classed as an emergency?

An emergency repair is a maintenance item that falls into the following categories. This is:

1. Life threatening to you or your family; or

2. One that may cause excessive damage to your home;

3. Failure of essential services to maintain your livelihood—this is failure of cooking facilities, hot water system, toilet, major water leak (burst pipe) or a gas leak.

This does not include the following – leaking taps, running toilet, an air conditioner that is not cooling. These are minor repair items and will be attended to on receipt of a maintenance request after the 5th of January.

Please note: if a tradesperson is called for any reason, they may tell you this is not an emergency situation and direct you to submit a maintenance request. If the tradesperson does attend and it is NOT an emergency you will be held responsible for the payment of the account.

In the case of an emergency please contact the relevant contractor:

Emergency Repairs Contact Details:

Plumbing  – Top to Bottom Plumbing 07 4779 7722

Plumbing and Gas – C. Vella Plumbing 0439 746 185

Electrical –Alliance Electrical 07 4755 2953 (This number will be diverted to a mobile outside of hours)

Emergency (Police Ambulance Fire Rescue): 000